FAQs

About terroir

Terroir is a French term that loosely translates to “a sense of place.” It’s best described as the relationship between a growing region and its end product. Latitude, water, weather systems, soil, choice of cultivar, garden practice, topography, altitude, plant environment and insects are all part of terroir.

Visit About terroir for more information about how this relates to our teas.

That depends on which country the tea comes from, but the two main countries which classify their tea in this way are Sri Lanka and Taiwan.

Ceylon is the former name of Sri Lanka and has become synonymous with the black tea produced in this country. The types of Ceylon (black) tea are specific to the elevation at which they’re grown:

High Grown Ceylon is at elevations from 1,200 – 2,286 metres (4,000 – 7,500 feet)
  • Medium Grown Ceylon covers tea grown between 548 metres – 1,200 metres (1,800 – 4,000 feet)
  • Low Grown Ceylon is grown from 457 – 548 metres (1,500 – 1,800 feet)

In Taiwan, the elevations for the tea growing regions are:

  • High Altitude (High Mountain) teas are grown from 1,000 - 2600 metres (3,000 – 8,530 feet)
  • Low Altitude teas are grown below 800 metres (2,624 feet)

Tea quality, packaging and storage

The simple answer is no. The tea farmers pride themselves on the craftsmanship of each of their unique teas and the flavour they provide. We do not add anything to get in the way of these great flavours, meaning everything you taste is based solely on the tea and the processing method of the farmer.

We spend hours tasting many teas each season to ensure you have only the most unique and freshest tasting tea in your order.

In the case of a blended tea like our Ceylon Chai, we blend using only pure spices. Our teas are never accentuated with any flavourings of any kind – natural or artificial.

The teas are packaged in foil lined, heat sealed, stand-up pouches with resealable zipper tops to ensure you receive the best possible flavour in each and every tea.

Tea should always be stored out of direct sunlight in a cool, dry place. The stand-up pouches have a zipper enclosure, so they stay well sealed and protect your teas from oxygen and moisture. 

Alternatively, you can store your teas in a metal or ceramic canister with a tight fitting lid. Exceptions to the basic storage rule would be any aged teas like our Alishan High Mtn Aged Eco Red, which will continue to age best in their original wrapping or a lidded ceramic urn.

Shipping costs and delivery details

Based on the parcel box size and Australia Post rates, we charge the following shipping fees for domestic and international orders:

  • Domestic orders up to 5kg is $10.00 AUD for a Small Parcel box that measures 22cm x 16cm x 7cm. Suitable for several pouches of semi-ball rolled oolongs that lay flat or 2-3 small (25g or 50g) pouches of other teas.
  • Domestic orders up to 5kg is $14.00 AUD for a Medium Parcel box that measures 24cm x 19cm x 12cm. Suitable for all teas including large pouches (50g and 100g) and teaware.
  • International orders are up to 500 grams for a Small or Medium Parcel box. The rate depends on the region and the shipping method selected:
    • New Zealand: International Economy Air is $16 and International Post Standard is $20
    • Canada & USA: International Economy Air (20+ business days) is $22 and International Post Standard (10+ business days) is $26
    • Europe & UK: International Economy Air is $26 and International Post Standard is $30.
    • Asia: due to extreme postal delays caused by COVID-19, we are currently not shipping to Asia.

As most teas are delicate, they are always shipped in an Australia Post Parcel box to ensure the leaves are not damaged during transit. Due to circumstances caused by COVID-19, shipping options are longer than indicated. We are not responsible for any shipping delays and promise that the teas will be worth the wait.

Please contact us if your order exceeds 500 grams and we will provide an estimated shipping cost from Australia Post.

As soon as your payment is processed and your address has been verified, your order will be dispatched. Orders received after 5pm AEDT Monday to Friday and on the weekend will be sent on the next business day.

Post offices remain open and deliveries continue, but COVID-19 is having a higher than usual impact right now. Orders within Australia usually take 4 to 5 business days, but can take up to 10 business days. If your shipping address is in a rural area, please allow longer to receive your order.

Absolutely! After you add items to your shopping cart, check out and make a payment using Visa or Mastercard. All transactions will be charged in Australian Dollars (AUD).  Any foreign currency exchange rates or fees are at the discretion of your credit card company.

The shipping charge will depend on your country:

  • International orders are up to 500 grams. The rate depends on the region and the shipping method selected:
    • New Zealand: International Economy Air is $16 and International Post Standard is $20
    • Canada & USA: International Economy Air (20+ business days) is $22 and International Post Standard (10+ business days) is $26
    • Europe & UK: International Economy Air is $26 and International Post Standard is $30.
    • Asia: due to extreme postal delays caused by COVID-19, we are currently not shipping to Asia..

Overseas restrictions, customs delays and fewer flights may affect delivery times. We recommend choosing the longer, cheaper shipping option.