Sales Policies

 

Shipping

Shipping is free of charge for orders which total over $50.00 after any promotional code discount and before applicable taxes for all destinations within Canada.
Shipping charges for all other destinations worldwide will vary depending on the destination and the products ordered.

 

Shipping rates are supplied automatically by Canada Post. The price is calculated depending on destination, weight and the dimensions of your order. We offer various services from regular post to rapid courier service.

 

For delivery outside of Canada, all customs, duties, and local taxes are the responsibility of the recipient.

 

Your purchases will be dispatched within 1 working day following your order.
In cases where this is not possible, we will contact you directly to inform you of your order’s status.

 

Guarantees and Returns

We know you’ll love your purchase, but if for some reason you are not completely satisfied with one of our products we will gladly exchange it within 14 days of purchase. The item must be unused and the packaging in new, resalable condition. If a product is found to be faulty or damaged in transit, please contact us immediately and we will we assume shipping costs for their return. In all other cases the customer will pay the return shipping fees to our shop.

If you have any questions about the return policy, please contact us and we will reply promptly.

 

GST/HST and PST

Terroir Tea Merchant is registered for GST/HST and BC PST. All of the prices displayed in the tea shop are exclusive of taxes which will be calculated during the check out process.
Please note loose tea is tax free, but teaware and sets will have GST/HST and PST added at checkout, depending on the shipping address and as required by the CRA.